POSITION TITLE: Ticket Office Assistant
COMPENSATION: $13.75 per hour entry; salary track
REPORTS TO: Ticket Office Manager
HOURS: Full time with flexibility to work evenings, weekends & holiday
The John G. Shedd Institute for the Arts is a non-profit performing arts company, educational institute, and venue that serves Oregon with year-round professional performances, educational programs, and venue rental for non-profit organizations. The Shedd Institute's mission is to serves as an "education and performance center where people find and nurture community through discovery, creation and celebration."
RESPONSIBILITIES: Primary project areas include, but are not limited to:
Ticketing: Filling of ticket orders to Shedd concerts, meals and events over the phone and in person. Processing ticket orders and keeping detailed accounts of ticket sales and records using a computer based ticketing system. Daily cash handling, including closing out the register at the end of each day.
On-Site Concert Ticket Sales: Handling the setup, running, and breakdown of will call, including concert will call and walk-up ticket sales, and concert settlement reporting.
Administrative: Answering multiline phones and directing patrons to the appropriate parties, general offices tasks assigned by the Ticket Office Manager, and projects assigned by other departments.
Music School Registration Services: New student, class, camp and workshop enrollment on and offsite; lesson payment processing; data entry, filing, and weekly enrollment reports.
QUALIFICATIONS and ATTRIBUTES:
Strong communication and customer service skills. The ability to remain friendly, professional, and courteous under pressure.
A proven combination of attention to detail, and an ability to work collaboratively as part of a complex team.
Strong organizational skills. The ability to work on short- and long-term projects simultaneously.
Ability to work within established guidelines and systems.
Strong Microsoft Office skills; Excel, Word, Access. Understanding of database systems.
Familiarity with social media and marketing a plus.
High School Diploma or G.E.D. required; Bachelor's degree preferred.
1) Submit resume with the addresses and phone numbers of at least 3 references familiar with applicant's qualifications.
2) Submit letter of application indicating interest in the position and the extent of experience in the above areas of responsibility.
3) No phone calls please. Phone calls will not be accepted.
SUBMIT APPLICATION TO:
Eryne Grant, Ticket Office Manager
The Shedd Institute
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