We are a small multi-practitioner healthcare practice, currently offering acupuncture & massage therapy, seeking a clinic administrator who will excel in a patient-centric role with a variety of front desk & administrative responsibilities.
As the clinic administrator, you represent our practice to patients, whether they are new or established. It’s important that we have shared values and a vision to promote compassionate healthcare. Most importantly, you demonstrate professionalism, kind and respectful communication, and the ability to multi-task. This job requires a keen attention to detail. Previous experience in healthcare and/or familiarity with health insurance is strongly preferred.
There are up to 36 hours per week available for admin hours Monday-Friday. There is often flexibility with the schedule to adjust start and end times based on the daily patient schedule. You will be a W-4 employee paid an hourly rate. For the ideal candidate, we could discuss whether you’d like to be the sole full-time clinic admin, or if you’d like to divide up the hours with another person. The ideal candidate will embody the following:
~ Friendly, dependable, compassionate, and patient.
~ Strong critical thinking and problem solving skills.
~ Extremely detail-oriented and organized.
~ Passionate about health & wellness!
Job responsibilities:
~ Patient communication - answering phones, responding to emails/texts, general coordination with patients regarding insurance, appointments, etc.
~ Scheduling for multiple practitioners in an electronic practice management program.
~ Taking payments, creating invoices, & keeping up with daily bookkeeping tasks.
~ Managing a smooth workflow in the clinic: checking patients in & out; changing over treatment rooms between patients; assisting practitioners with patient communication.
~ Perform benefits eligibility checks for patients with health insurance.
~ Have or develop an understanding of health insurance terminology.
~ Reviewing explanation of payments from insurance reimbursements; applying insurance payments to patient accounts; following up on denied insurance claims.
~ Light cleaning/organizing of treatment rooms & office space.
~ Sheet laundering (washer & dryer in the clinic).
Required for employment:
~ Computer/tech-savvy.
~ Proficient reading, writing, and communication skills.
~ Comfortable multitasking in a fast-paced environment.
~ Fast learner, with a willingness to take initiative.
~ Follow HIPAA rules & regulations.
Preferred qualifications:
~ Familiarity with health insurance.
~ Experience with insurance billing.
~ Bilingual English/Spanish speaker.
~ Basic understanding of holistic modalities.
~ CPR/First Aid Certified.
Please reply with a resume & cover letter. Thank you!
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