compensation: $51,984 to $64,977 annually; Depending on qualifications and experience employment type: full-time
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We are looking for a Quality Assurance coordinator to serve a variety of essential functions including protective services investigations regarding abuse and neglect, support of children and family services, filing and documentation, and billing and financial management. We are looking for someone with good customer service skills to work in a busy and diverse office providing supports for people identified with intellectual and developmental disabilities. Good written and interpersonal communication skills are important.
Annual salary: $51,984 - $64,977 annually; Depending on qualifications and experience.
Benefits: Benton County offers a choice of a premium paid Consumer Driven Health Plan with health savings or HRA VEBA account (County contribution) or a PPO plan with an optional flexible spending account; dental; vision; group life; LTD; fully-paid employer and employee contribution to Oregon PERS retirement plan; 1.5% contribution to deferred compensation; paid vacation, holiday, and sick leave; and a great work-life balance!
This position assure the delivery of responsive, effective, and high quality services through coordination of work flows that comply with policy, rule, and statute. Focus is on process compliance and service standards, non clinical.
•Conduct interviews with individuals and/or legal representative to complete the Oregon Needs Assessment or subsequent functional needs assessments to determine functional needs for support and allocate resources for needed services.
•Provide support for vocational services and individual service planning. Implement tracking mechanisms to meet timelines. Manage tracking and development of caseloads.
•Coordinate with providers of residential, vocational, and transportation services, to ensure individual needs are met.
•Conduct abuse investigation and protective services for adult individuals with intellectual or developmental disabilities enrolled in, or previously eligible and voluntarily terminated from, developmental disabilities services. Prepares and submits Serious Event Report Tracking reports.
•Assist the Community Developmental Disabilities Program (CDDP) manager in monitoring the quality of services delivered within the county.
•Assist the CDDP manager in the identification of existing and insufficient service delivery resources or options.
•In coordination with the Office of Licensing and Regulatory Oversight (OLRO), assist in the initial licensing and certification and renewals of licenses and certifications, of local adult foster homes as described in OAR chapter 411, division 360 and children's foster homes as described in OAR chapter 411, division 346.
•Assure completed application forms from applicants are submitted to OLRO.
•Complete and submit inspection reports.
•Complete and submit background checks, as needed.
•Make test sites available, administer tests provided by the Department and send completed tests to the Department for scoring.
•Maintain a link to the Adult Foster Home Training website where the Basic Training Course, self-study manual, and associated information are maintained and distribute information upon request.
•Assist in completing any other information necessary for licensing or certifying homes.
•Complete foster home visits for rule compliance, issue violation citations, and monitor for correction.
•Coordinate the recruitment, retention, placement and training of foster providers.
•Review monthly case monitoring and progress notes for compliance. Follow up and train services coordinators on process needs, changes or improvements, when needed.
•Develop, implement, and train on policies and procedures for the Home and Community-Based Settings
•Ensure compliance with requests from the Office of Developmental Disability Services regarding lawsuit settlements, Medicaid waivers, state and federal laws and rules, Notices of Planned Action and information requests for planning and development.
•Implement policies and procedures for service changes and requirements from the State and Oregon Administrative Rules for all service elements
•Ensure Compliance for bi-annual state audits of program through Self-audit charts, Level of Care, progress notes, and customer satisfaction
•Assist with billing between the state and providers as they arise. Track Family Support expenditures. Performs billing functions through eXPRS for Benton County DD 48 billings. Tracks and inputs encounter data, enrollments and terminations.
•Perform SNAP assessments to determine payment rates for foster care.
•Creates plan of care and client prior authorizations to allow providers to bill for services.
•Track residential vacancies and placements. Track and authorize changes in services.
•Manage database and supply technical support for staff. Assist in the preparation of reports and information tracking. Including, Implement and upgrade data processes.
•Implements procedural processes to support work flows. Documents meeting minutes and team decisions.
•Maintain lists of approved providers for foster care, PC 20, and Family Support.
•Serve as Internal liaison to division coordinators, IT, client services, procurement, contracts, Healthy Communities, and other internal Benton County, Health Department/Health Center customers.
•Support for Personal Support Workers such as process criminal history checks, maintain provider lists, manage and input timesheets.
•Using excellent customer service; greet, educate and instruct clients over the admissions/services process. Assist clients in completing forms as needed.
•Answer multi-line phones and determine the priority and action to take for in-coming calls. Schedule clients in a complex computerized scheduling system. Establish financial eligibility for clients.
•Monitor reception area to assist in clinic flow and maintain a clean and safe environment.
And other duties as assigned
•Bachelor's degree from an accredited college or university in a related field.
•At least 1 year of professional experience in area of assignment.
Hiring is contingent upon the successful completion of a background check
While performing the duties of this job, the employee is frequently required to use hands to finger, handle or feel; talk; or hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms; and stoop; kneel; or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
The employee works in well-lighted, clean environments. The noise level in the work environment is quiet to moderate. The employee may occasionally work with angry or hostile clients or members of the public.
Benton County is an equal opportunity, affirmative action employer committed to work force diversity, fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income.
If you wish to identify yourself as an individual with a disability under the Americans with Disabilities Act of 1990 and will be requesting accommodation, please contact the Benton County Human Resources Department by calling (541)766-6081 or email firstname.lastname@example.org
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