We are looking for a friendly, dependable, and customer-focused Front Desk Associate to join our team at our motel in Eugene, Oregon. Ideal for someone who enjoys providing excellent guest service in a welcoming environment.
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Responsibilities:
• Greet guests with a warm, professional attitude
• Manage guest check-in and check-out procedures
• Confirm guest information, assign rooms, and issue room keys
• Process payments for room charges and additional services
• Answer phone calls and respond to guest inquiries promptly
• Monitor and respond to emails efficiently
• Handle reservations and maintain accurate booking records
• Keep the front desk area neat and organized
• Provide guests with information about motel amenities and local attractions
• Stay informed about room availability and accommodation types
• Coordinate with housekeeping and maintenance teams for smooth daily operations
• Address guest concerns and resolve issues professionally
• Notify management of unresolved concerns or emergencies
• Assist with general administrative tasks as needed
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Qualifications:
• High school diploma or GED preferred
• Previous experience in hospitality or customer service is a plus
• Familiarity with hotel booking software is an advantage
• Proficient in Microsoft Office Suite
• Strong communication skills and professional phone etiquette
• Excellent customer service skills with a friendly, approachable demeanor
• Ability to remain calm and composed in high-pressure situations
• Well-organized and detail-oriented
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Additional Requirements:
• Spanish language skills are highly recommended
• Availability for a consistent 5-day workweek
• Night audit shifts may be included in the schedule
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If you are passionate about hospitality and delivering top-tier service, we would love to hear from you. Please submit your resume for consideration.
We look forward to welcoming you to our team!
Principals only. Recruiters, please don't contact this job poster.