Job description:
At My Tailored Move, we are dedicated to providing exceptional organizing services to our clients. Project Managers play a vital role representing My Tailored Move to clients, family members, and vendors. They are integral in maintaining a positive work environment for all employees. Project Managers are the main contact with clients and may work closely with professional movers, refuse removal companies, estate sales professionals, and realtors.
Objectives of this role:
Maintain company standard and culture with exceptional customer service and effective management of employees
Ensure maximum performance by providing purpose, direction, and motivation to the project team
Lead projects from planning, identifying schedules, scopes, understanding/change/clarification and implementation plans, including risk mitigation
Coordinate service associates, client, and vendors to ensure that projects adhere to scope, schedule, and budget
Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met with the approval and oversight of the Owner
Maintain relationships with relevant client stakeholders, providing day-to-day contact with the Owner and stakeholders on project status and changes
Responsibilities:
Provide one-on-one support to clients with organizing, downsizing and move management services
Manage scope during the project lifecycle, including keeping the client informed of costs and any adjustments to the original quote
Maintain partnerships with third-party resources, including vendors
Work with the Owner to ensure sufficient staff and supplies for each shift
Coordinate staff on site for each day’s shift to maximize efficiency and customer satisfaction
Report project outcomes and/or risks to the Owner and escalate issues, as necessary, according to the project work plan
Required skills and qualifications:
Superior skills in emotional intelligence, communication, and listening skills
Calm, competent demeanor including the ability to create a calm environment for staff and clients.
Proven aptitude and interest in tidying, cleaning, and organizing
History of project management, planning, managing vendors, timelines, risk management and personnel management
Strong attention to deadlines, budgetary guidelines and managing the overall workflow of any given project
Proven success working with all levels of clients and vendors
Ability to lift 30 pounds at a time and lift lower weights repeatedly during a work shift
Personal car required, mileage is reimbursable on taxes
Preferred skills and qualifications:
Experience in coaching project team members to support and strengthen their abilities and skill sets, cultivating a positive work environment
A love of older adults
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