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Host (Eugene)

compensation: Minimum wage plus included in tip pool
employment type: part-time

Oregon’s leading winery seeks a customer service-minded food and wine lover to be an ambassador for King Estate wines in its elegant on-site Restaurant and Tasting Room in one of the state’s most beautiful settings. This is a great opportunity for a host to join the professional team at King Estate Winery, located in Eugene, Oregon. Our ideal host believes in the pursuit of outstanding customer service, growth in on-site sales and educating customers about the King Estate wine portfolio.

Essential Job Functions:

• Provide the highest level of guest service
• Proactively greet guests and provide a welcoming experience
• Understand the breadth of King Estate in order to provide knowledge to guests on the phone or in person
• Give informed tours of the winery, winemaking techniques, winery history and vineyard; this will help with general conversation in the Tasting Room as well
• Provide exceptional customer service whether the customer is on the phone or at the estate
• Be knowledgeable and familiar with King Estate and King Estate wines; must be able to communicate information on current release wines, library wines and club wines
• Manage Open Table, including taking notes on reservations, updating current courses, printing chits, etc.
• Efficiently manage waitlist times and communicate options to customers when waitlists are long
• Understand all policies, including reservation and private event policies, and procedures and have the ability to follow through
• Assist in transporting wine and non-wine purchases to the customer’s vehicle from the Tasting Room or other stock rooms
• Assist with winery and wine club events
• Follow all King Estate procedures for opening wine, stocking glasses, stocking wine, and opening and closing
• Maintain competence with computer functions, including retail POS systems
• Answer phones, process orders, perform cashier operation
• Ability to accurately complete various forms
• Maintain cleanliness of the Host Desk, Restaurant and tour route for visitors
• Know when to seek management assistance

Requirements / Competencies:
• Two (2) years of experience in the restaurant industry
• Strong social skills and the ability to effectively communicate with guests
• Outgoing personality
• Highly motivated, hospitality- and sales-driven with an outstanding work ethic
• Work well in a team environment, working towards the same goal
• Work well with others at all levels and departments
• Communicate well with others including customers, management and co-workers
• Ability to maintain a positive attitude and gracious behavior when the environment becomes stressful and fast-paced
• Excellent time management, organizational and prioritization skills
• Ability to multi-task
• Demonstrated reliability, punctuality and adherence to operating procedures
• Show good judgment and know when to get manager involved
• Embrace opportunities to grow professionally through training
• Perform any other job functions deemed necessary by management
• Maintain professional demeanor and dress
• Experience with Micros and other POS systems
• Valid OLCC and food handlers license
• Dependable transportation
• Flexible schedule required: evenings, weekends, holidays as needed

Physical Requirements:

• Ability to lift 50+ pounds repeatedly
• Stand, sit, walk for extended periods of time
• Stoop, reach, kneel or crouch, use hands for duration of shift
• Working environment has exposure to both indoors and outdoors

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7018786938


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